The Facilities and Operations Call Center (POCC) is the communications hub of Facilities and Operations and the front line of communications with campus departments. After-hours emergencies for Housing, Parking and Academic properties are coordinated through the POCC. Work Orders are initiated, dispatched and tracked through our computerized Facilities Management System.
You can receive updates on any Plant Work Order by calling the Call Center at 647-2059, emailing POCC@umich.edu or view directly in our Facilities and Management System (unique name and kerberos password required).
Place a Work Order
Call 734-647-2059 (Campus phone: 7-2059)
Request a work order online:
A Work Order number will be provided for future reference in tracking of the job. If submitting online, a customer request number will be assigned and when POCC processes the request the customer is notified of the work order number. After your request has been submitted, any attachments or related documents can be added to your work request by emailing them to: POCC@umich.edu.
For clarification on our services and customer pay vs. general fund items please view our services guide.